Frequently Asked Questions2019-04-11T15:59:18+02:00

Frequently Asked Questions

How can you order a gift voucher?2019-03-27T15:19:02+01:00
  • Sanadome gift cards are available daily until 11:30 pm at the Sanadome spa reception desk.
  • You can order a Sandome gift card by post in our webshop. Please take into account a delivery period of 2 to 3 days, unfortunately we are unable to guarantee delivery times. For larger orders (from €200 onwards), we would advise you to opt for registered mail deliveries (± €7 per shipment).
  • Can a gift voucher be mailed to you directly to your home address? Order a digital gift voucher in the webshop. You will receive a download link immediately after payment. You can then print this yourself at home

Tip: For €2.95 extra, you can have your gift card wrapped in an extra festive and luxurious gift box.

Is swimwear always mandatory at the spa?2019-03-27T15:27:47+01:00

Yes, at the spa, it is swimwear day every day. Swimwear is always worn in the steam room and in the mint room.

Can I book a room for 3 people?2019-03-27T15:39:06+01:00

Yes, all hotel rooms are equipped for 2 persons but can accommodate 3 persons. We will then provide a ‘rollaway’ extra bed.

What time is my treatment?2019-03-27T15:40:57+01:00

We will tell you the time of your treatment as soon as you arrive at the Reception. This is scheduled between the arrival and departure times you specify.

For how long is my gift voucher valid?2019-03-27T15:49:43+01:00

Sanadome gift vouchers always retain their purchase value. One year after issue we may ask you to pay for price increases if any. The gift voucher cannot be exchanged for cash.

Can I go to the restaurants with my allergy?2019-03-27T15:53:22+01:00
Yes, we take your allergy or dietary requirements into account in all restaurants. Ask about the options in the service.
I would like to book a treatment for 2 people at the same time in one room. Is that possible?2019-03-27T16:04:23+01:00

Yes, it is! We have DUO treatments, where two people are treated by one beautician in one room.

In the comments field, you can indicate that you prefer to be massaged in one room, for the following massages. Please feel free to call us. We always take your preferences into account, but we cannot always guarantee that we can schedule your treatment in the same room.

Relax massage
Sports massage
Swedish massage

Is it necessary to book a treatment?2019-03-27T16:39:53+01:00

Due to limited availability, it is necessary to book a treatment. We recommend that you do this well in time.

You can book in the following ways:
Online
Telephonically
By e-mail
✓ On the spot at one of our reception desks.

I am pregnant. Can I go to the spa?2019-03-27T16:47:39+01:00

Yes, swimming in warm thermal spring water has a relaxing effect, which is also very pleasant during pregnancy. In general, a visit to the thermal baths is therefore highly recommended. If there are any special conditions due to which you have doubts about whether you will be allowed to visit the thermal baths, we recommend that you seek medical advice from a doctor or treating specialist.

Can I redeem my Sanadome gift voucher online?2019-03-27T16:51:33+01:00

Yes, you can. Choose ‘Sanadome gift voucher’ in your payment method. You can then enter your gift voucher number and complete your payment. We will send you an iDEAL link in case the full amount cannot be paid with the gift voucher. You can also redeem your gift voucher when making a telephone booking.

Always take your gift voucher with you during your visit, any remaining or outstanding credit will be set off immediately.

Are children allowed in Sanadome?2019-03-27T16:54:05+01:00

Our facilities are not designed for children, and many guests visit our baths for peace and relaxation. Sanadome has no special daily rate for children. Children of eight years and older are welcome. Children aged between 8 and 14 years must be accompanied by an adult. Children up to and including 7 years can stay for free in the room of the parent(s)/accompanying person, including breakfast. Children from 8 to 12 years old can stay in the room of the parent(s)/accompanying person for an extra charge of €15.00 per night, including breakfast and access to the spa.

In which ways can I pay?2019-04-12T13:04:16+02:00

Website
✓  iDEAL
✓  Maestro
✓  Creditcard (Mastercard, VISA)
✓  Sofort
✓  Bancontact
✓  VVV giftcard

On the spot in sanadome
✓  Cash
✓  By card
✓  Creditcard (Mastercard, VISA, American Express)
✓  VVV giftcard
✓  VVV voucher
✓  VVV dinner voucher
✓  Fashion voucher (Only available for the SanaShop)

Can I eat vegan food in Sanadome?2019-04-12T13:13:08+02:00

Yes, we offer vegan menu options in all restaurants. Ask about the options in the service. We advice you to report this to us before your arrival.

Can I eat vegetarian food in Sanadome?2019-03-28T13:27:37+01:00

Yes, we offer vegetarian menu options in all restaurants. Ask about the options in the service.

What time can I check in and out?2019-03-28T14:16:56+01:00

Check-in | from 2 pm
You can use our spa between 9 am – 11.30 pm.

Check-out | before 12 pm
You can use our spa between 9 am – 11.30 pm.

You can leave your luggage in our luggage room next to the hotel reception at the time of arrival or departure.

Which gift vouchers does Sanadome accept?2019-03-28T13:32:21+01:00

✓ The Sanadome gift voucher
✓ VVV gift card
✓ VVV voucher
✓ VVV dinner voucher
✓ Fashion voucher

Does Sanadome have parking?2019-04-12T13:44:31+02:00

Yes, Sanadome has a large private car park in front of the door. There are no electric charging points in the private car park.

€1.65 per hour | Payment at the vending machine by credit card, debit card or cash.
€8 per night | Exit ticket available at our hotel reception and thermal spa reception.
€8 dagkaart  | Exit ticket available at our spa reception

Is a Lazy check-out possible?2019-04-12T13:08:52+02:00

A Lazy check-out is sometimes possible. For €38.50 per room, you can use your hotel room until 6 pm and refresh, change and leave your luggage.

Terms & conditions
• You can book the Lazy check-out pass on the day of arrival at our hotel reception.
• Always subject to availability. This will be confirmed to you on the day of arrival in case of availability.
• You can, however, indicate your Lazy check-out wish when making your reservation.
• Not possible in case of departure on Friday and Saturday.

Do I need to bring a bathrobe, towel and slippers?2019-03-28T13:50:48+01:00

Bathrobe
We recommend wearing a bathrobe, but this is not mandatory. You can also rent it on site.

Towel
You can rent a towel on site. Of course you may also bring your own towel. If you stay in our hotel, you may also bring the towel from the hotel room to the thermal baths.

Flip-flops
Wearing flip-flops is mandatory.

Prices:
Rental for bathrobe | €8.50
Rental for bath towel + towel | €8.50
Rental for bathrobe + bath towel + towel | €16
Buy flip-flops | €9.95
Rental for bathrobe + buy flip-flops | €16

Can I exchange a rented bathrobe and towel?2019-03-28T13:54:45+01:00

If you want to exchange your wet bathrobe or towel for a new one during your visit, you can. We will charge the following for it:

Exchange of rented bathrobe | €3
Exchange of rented towel | €1

Is Sanadome a sauna?2019-03-28T13:58:28+01:00

Our thermal baths do not offer sauna facilities. There is a mint and steam room, which are just like all other facilities that are visited in swimwear.

Do I need to make a reservation for the spa?2019-03-28T14:01:12+01:00

Reservations are not necessary, but they are desirable. We will then take your arrival into account.

What is the regular hotel room rate?2019-03-28T14:05:19+01:00

The Rack Rate of Sanadome Hotel & Spa Nijmegen is €139 per person per night based on a double room. This is the price of a hotel room if there are no last minute changes, packages or offers available. Discount percentages and rates under promotions and offers are based on this regular room rate.

Can my personal data be deleted?2019-03-28T14:07:36+01:00

Yes, this is possible. Send an e-mail to info@sanadome.nl and we will help you.

Is Sanadome accessible to disabled people?2019-03-28T14:11:26+01:00

Yes, we have facilities for disabled people:

Spa | 3 bath lifts
✓ Large indoor thermal pool
✓ Saltwater bath
✓ Outdoor pool

Hotel | 2 disabled rooms
✓ Wider door
✓ Shower with chair
✓ Alarms for the disabled

There are also several disabled toilets in Sanadome.

Good to know
The National Accessibility Agency has conducted an accessibility measurement. They have determined that Sanadome is suitable for people with disabilities.

 

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